This Subscription Policy ("Policy") governs the purchase, use, management, renewal, and cancellation of subscription plans offered through the Swapify platform ("Platform"). By purchasing or using any subscription offered through the Platform, you acknowledge that you have read, understood, and agree to be bound by this Policy, together with Swapify's Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.
1. Definitions
For the purposes of this Policy:
"Platform" refers to the Swapify website, mobile application, and related digital services.
"Subscription" means any meal plan purchased through the Platform.
"Customer" means a registered user who purchases a subscription.
"Vendor" means an independent food partner listed on the Platform.
"Meal" means Lunch and/or Dinner provided under an active subscription.
"Cut-off Time" means the latest time by which Customers must submit requests relating to meal management for the same day's delivery.
2. Subscription Plans
Swapify offers multiple subscription plans, including but not limited to:
Trial Plans
Monthly Plans
One Meal Per Day Plans
Two Meals Per Day Plans
Standard Plans
Gold Plans
Premium Plans
Each subscription plan specifies:
Number of meals
Subscription validity
Extended validity eligibility
Number of permitted vendor swaps
Meal category
Pricing and applicable taxes
Availability of plans may vary based on location, vendor availability, and operational feasibility.
3. Subscription Activation
A subscription shall become active on:
whichever occurs first.
4. Meal Delivery
Customers may subscribe for:
*Delivery timings are indicative and may vary depending on traffic conditions, weather, vendor preparation time, local restrictions, or other operational circumstances.
5. Meal Management Features
Swapify offers flexible subscription management through the following features:
*These features are subject to this Policy, operational feasibility, vendor availability, and applicable plan limitations.
6. Daily Cut-off Time
To ensure timely preparation and delivery of meals, all meal management requests must be submitted before the applicable daily cut-off time.
| Meal | Daily Cut-off Time |
|---|---|
| Lunch | 10:00 AM (IST) |
| Dinner | 6:00 PM (IST) |
The above cut-off times apply to all requests relating to:
Vendor Swap
Skip Meal
Add Meal
Requests received after the applicable cut-off time shall not be processed for the same meal and shall automatically become effective from the next eligible meal, subject to operational feasibility.
*Subject to change, and everything will be mentioned on the site at the time of purchase.
7. Vendor Swap
Swapify allows Customers to change their assigned Vendor during an active subscription.
The following conditions shall apply:
8. Skip Meal
Customers may skip scheduled meals under an active subscription.
The following conditions shall apply:
9. Extended Validity
Where applicable under the subscribed plan, eligible skipped meals shall extend the validity of the subscription.
Extended validity:
10. Add Meal
Customers may purchase additional meals during an active subscription.
The following conditions shall apply:
11. Vendor Availability
Swapify partners with independent food vendors.
In the event that a selected Vendor becomes unavailable due to:
holidays;
operational issues;
capacity limitations;
food safety concerns;
force majeure events; or
other circumstances beyond reasonable control,
Swapify reserves the right to assign another suitable Vendor offering a reasonably comparable service.
Such substitution shall not constitute a breach of this Policy.
12. Subscription Renewal
Subscriptions do not automatically renew unless expressly stated at the time of purchase.
Customers may renew their subscriptions through the Platform.
Pricing, features, benefits, and subscription terms applicable at the time of renewal may differ from previous subscriptions.
13. Cancellation
Customers may cancel subscriptions in accordance with Swapify's Refund & Cancellation Policy.
Unless otherwise required under applicable law:
14. Expiry of Subscription
A subscription shall expire upon:
whichever occurs first.
Unused meals remaining after subscription expiry shall automatically lapse without compensation.
15. Fair Usage Policy
Subscriptions are intended solely for personal consumption.
Swapify reserves the right to suspend or terminate any account found to be involved in:
16. Service Interruptions
Swapify shall not be liable for delays, interruptions, or temporary suspension of services caused by circumstances beyond its reasonable control, including but not limited to:
natural disasters;
floods;
pandemics;
strikes;
government restrictions;
internet or telecommunications failures;
vendor disruptions;
acts of God; or
other force majeure events.
Where reasonably possible, Swapify shall make reasonable efforts to notify Customers and provide suitable alternatives.
17. Limitation of Liability
Swapify operates as a technology platform connecting Customers with independent food vendors.
Accordingly:
18. Modification of this Policy
Swapify reserves the right to amend, modify, or update this Subscription Policy at any time.
Any revised Policy shall become effective immediately upon publication on the Platform unless otherwise specified.
Continued use of the Platform following such publication shall constitute acceptance of the revised Policy.
19. Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, unless otherwise required under applicable law.
20. Contact Us
For any questions, concerns, or assistance regarding your subscription, Customers may contact Swapify through the official customer support channels available on the Platform.
Acceptance
By purchasing, activating, or using any Swapify subscription, you acknowledge that you have read, understood, and agreed to be legally bound by this Subscription Policy.
